FAQ'S

Below, you will find a list of the questions most frequently asked by our guests.

FAQ'S

Questions & Answers

🏨 General Hotel FAQs

  1. What is the address of Shuiyunlan Hotel in Wuhan?
    Shuiyunlan Hotel is located at 1-16F, Building A, Yinhai Business Building, Jianghan 2nd Road, Jianghan District, Wuhan, Hubei, China .

  2. Is Shuiyunlan Hotel near any metro stations?
    Yes, the hotel is just a short walk from Jianghan 2nd Road Metro Station , providing easy access to all parts of Wuhan.

  3. Does the hotel have a 24-hour front desk?
    Yes, Shuiyunlan Hotel offers 24/7 front desk service , allowing guests to check-in or seek assistance at any time.

  4. Is the hotel suitable for business travelers?
    Absolutely. The hotel offers business-friendly amenities including meeting rooms, high-speed Wi-Fi, and a 24-hour business center.

  5. Is there a restaurant or café on-site?
    Yes, the hotel features an in-house café and dining area , offering breakfast and light meals throughout the day.


🛏️ Room & Accommodation FAQs

  1. What types of rooms are available at Shuiyunlan Hotel?
    The hotel offers a range of room types including Deluxe Rooms, Business Rooms, Executive Suites, and Family Rooms , all equipped with modern amenities.

  2. Are the rooms soundproofed?
    Yes, guest rooms are designed with soundproof windows and walls to ensure a quiet and peaceful stay.

  3. Is there a minibar or fridge in the room?
    Some room types include a mini-refrigerator or minibar , while others may offer in-room beverage options upon request.

  4. Do the rooms have tea and coffee making facilities?
    Yes, all rooms are equipped with tea and coffee sets , including hot water kettles and complimentary tea bags.

  5. Are there smoking and non-smoking rooms available?
    Yes, the hotel offers both smoking and non-smoking room options . Please specify your preference at the time of booking.


🧳 Check-in & Check-out FAQs

  1. What are the check-in and check-out times?
  • Check-in time: 14:00 (2:00 PM)
  • Check-out time: 12:00 (12:00 PM)
    Early check-in and late checkout may be available upon request and subject to availability.
  1. Can I check in early or check out late?
    Yes, early check-in and late checkout can be arranged subject to availability and may incur an additional fee.

  2. Is luggage storage available?
    Yes, the hotel offers free luggage storage for guests arriving before check-in or departing after check-out.


🌐 Internet & Technology FAQs

  1. Is there free Wi-Fi in the hotel?
    Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms, the lobby, and the business center.

  2. Is the internet fast enough for video conferencing or streaming?
    Yes, many guests report that the Wi-Fi is stable and fast , suitable for business calls, video conferencing, and streaming.


🚗 Transportation & Location FAQs

  1. How far is the hotel from Wuhan Tianhe International Airport?
    The hotel is approximately 35–45 minutes by car from Wuhan Tianhe International Airport , depending on traffic.

  2. Does the hotel offer airport transfer services?
    Yes, the hotel can arrange airport shuttle services or assist with booking a taxi or private transfer upon request.

  3. Is there parking available at the hotel?
    Yes, the Yinhai Business Building offers secure parking for guests, though availability may be limited during peak times.


💼 Business & Event FAQs

  1. Does the hotel have meeting or conference rooms?
    Yes, Shuiyunlan Hotel offers well-equipped meeting and conference rooms with audio-visual equipment, high-speed internet, and professional support staff.

  2. Can the hotel accommodate corporate or group bookings?
    Yes, the hotel welcomes corporate and group bookings , and offers customized packages for businesses and event organizers.

Check Availability

1 Room, 1 Adult, 0 Children
Rooms
Adults
Childrens
en_USEnglish